Post by account_disabled on Feb 22, 2024 9:10:57 GMT
The customer experience cannot be left aside when we talk about the ritual of eating. Who doesn't love those family moments on the weekends? Or that barbecue with friends? Each of these examples makes us remember good moments in our lives and restoration in every way. That's exactly what the new era proposes: convenience and experience. This does not mean that the experience is restricted to the restaurant, nor that convenience is restricted to Delivery or Fast Food. A good experience at the restaurant will lead your customer to consume more or try a new dish and even lead to loyalty. This will happen when the center of your sales strategy is your customer, which is called “customer centricity”. But what is customer centricity? It is a business strategy focused on the customer experience throughout their entire journey .
With the aim of attracting and retaining them, you can increase the company's profits. Some operational strategies must be implemented to guarantee the complete customer experience: What will you read in this article? Leadership Empowerment Customer feedback Leadership Your managers – operational and administrative Albania Mobile Number List managers – must be trained to inspire waiters/servants. The manager himself must be the first to set an example and inspire the team. Empowerment Give your team autonomy to make decisions that need to be made quickly so as not to lose the customer. Empower them to understand customers’ needs and wants, streamline the process and deliver a valuable service. Customer feedback Use customer reviews! Through Google, TripAdvisor, social networks or in person, listen to what the customer has to say and, if possible, make the suggested changes.
In a recent survey by American Express , it was found that positive word of mouth is what most encourages good results. Around 40% of customers consider a recommendation from a friend or family member to be the most important factor in trying a service Combined with good service, personalization is at the top of what promotes Furthermore, we created a control to block the sale of alcoholic beverages to people under 18 years of age. Now, we are working hard on implementing payment via tablet, to bring more efficiency in account closing. Kitchen order control system: We integrate our order control system, commonly known as KDS (Kitchen Display System), with the systems we are integrated with. So, even with a management system, you can use our displays in the kitchen to monitor and manage orders in a more dynamic way. Menu results panel : we created a panel of menu consumption statistics, where our Customer Success team (responsible for ensuring that customers have results with our tool) can quickly identify gaps in the menu and propose engineering improvements.
